Role and Key Responsibilities

A. Strategic Leadership and Oversight of Counselling Services

• Lead the development, implementation, and evaluation of counselling services aligned with the university’s mission and student well-being objectives.
• Supervise and mentor a team of counsellors, interns, or mental health professionals, ensuring high standards of practice and ethical conduct.
• Establish and maintain policies, procedures, and protocols for counselling services, confidentiality, crisis response, and student referrals.
• Monitor service delivery effectiveness and provide regular reports and recommendations to university management.

B. Provision of Counselling and Psychological Support

• Provide advanced-level individual and group counselling to support students’ mental health, emotional well-being, and academic success.
• Manage complex or high-risk cases, including students experiencing trauma, suicidal ideation, or behavioural challenges.
• Maintain comprehensive, confidential case documentation and ensure data protection compliance.

C. Capacity Building and Outreach

• Design and deliver proactive mental health programs, life skills workshops, and psychoeducational seminars for students and staff.
• Foster mental health awareness across campus through campaigns, collaborations, and training initiatives.
• Provide guidance and consultation to academic and administrative staff on student mental health matters and referral procedures.

D. Crisis Management and Risk Mitigation

• Lead the university’s mental health crisis response efforts, including the assessment and management of high-risk cases.
• Serve as the primary point of contact during mental health emergencies in coordination with internal stakeholders and external agencies.
• Contribute to the university’s overall risk management strategy through early intervention and post-crisis support plans.

Requirements / Qualifications

• A Master’s Degree in Counselling, Clinical Psychology, or a related field (preferred), with a Bachelor’s Degree as a minimum requirement.
• Must be a Registered or Licensed Counsellor with Lembaga Kaunselor Malaysia.
• At least 5 years of relevant counselling experience, preferably in a higher education setting, with demonstrated leadership or supervisory responsibilities.
• Excellent communication and interpersonal skills in English.
• Proven ability to lead teams, manage complex cases, and build partnerships across university departments.
• Strong knowledge of counselling ethics, mental health trends, and crisis intervention practices.
• Able to work outside of regular office hours when required, especially during emergency situations.

Interested candidates are encouraged to email their CV, along with copies of academic transcripts and supporting documents, to recruit_admin@xmu.edu.my.

We thank all applicants for their expressed interest. However, ONLY shortlisted applicants will be notified.